A to Z of Emergency Work

How to use - below is a list of property problems from A to Z that we have had over the years and our recommendations - of course every situation is slightly different so please use as a guide and call us if you need further advice/help - call the phone number at the top of this page

Definitions will be updated from time to time.

Emergency work is work that if not carried out has the potential to endanger life.

Phone us on the telephone number at the top of this web page and email. 

If an answer machine responds to your call we are then happy for you to take whatever course of action you feel necessary to change the situation to not being dangerous.

You should take photographs of work before and after it is carried out.

Forward the contractor invoice to us for payment – we will only pay on submission of an invoice and will not pay cash nor accept deductions from the rent.

Any urgent work should be photographed and you should contact us by telephone

on the number at the top of this web page during normal working hours Monday to Friday 9am to 5pm and email us.

A 

Appointed Contractors

Gas, electric and plumbing- we have appointed contractors who will deal with any problems.  Currently the main

Appointed Contractor is

C&M Services

Downham Market

01366 388651

Urgent Work       defined:   

A 

Potential Asbestos found

We believe we have removed all Asbestos but there is always a possibility as it was a commonly used building material in the 1960s

Do not touch or disturb or carry out any procedure.

Call us and email us for further advice.

Urgent Work defined:

B 

Boiler not working

 See Heating not working

Urgent Work defined:

Condensation can usually be improved by venting the property.  We have installed large humidity controlled extract fans in most of our properties but are happy to give advice or repair if they are not working.

D

Dampness

We believe all our properties now have damp proof courses therefore dampness at low level is normally condensation and can be improved by venting the property.  If you require any further advice please call us on the telephone number at the top of this web page.

Urgent Work defined:

D

Blocked Drains

Blocked drains are usually your responsibility but we do carry out under some circumstances.  Call us to find out more.

D

Damaged Doors

We have had problems with plastic doors and we understand from time to time these will require repair.  If replacement is necessary we will normally replace in timber as we find these are more secure and repairable.

Urgent Work defined: 

If keys are lost this is normally your responsibility to replace.

If door locks are damaged photograph, email and phone us to discuss.

Check the fuseboard if you feel able to.  Photo, email and call us on the telephone number at the top of this web page.

If no response then call the Appointed Contractor.

British Gas will normally deal with this, or whichever company your gas is supplied by, if you phone them direct and speak to their emergency team who deal with any suspected gas leaks.

We recommend if bad you leave the building.

H 

Getting cold as Heating is not working

Problem should be photographed and you should contact us by telephone on the number at the top of this web page during normal working hours Monday to Friday 9am to 5pm and email us.

If no response then call the Appointed Contractor.

M

Mould

Mould can often be caused by condensation which can usually be improved by venting the property.

We are happy to give advice call us on the telephone number at the top of this web page.

P 

Pipe leak

Problem should be photographed and you should contact us by telephone on the number at the top of this web page during normal working hours Monday to Friday 9am to 5pm and email us.

If no response then call the Appointed Contractor.

R 

Radiator leak

Problem should be photographed and you should contact us by telephone

on the number at the top of this web page during normal working hours Monday to Friday 9am to 5pm and email us.

If no response then call the Appointed Contractor.

We will in most cases arrange to have the spectic tank emptied free of charge.

Please call us on the telephone number at the top of this web page